Bench Customer Service
I was told my items purchased during the black friday sale were final sale although no mention of this was on their website especially on the item pages.
Bench customer service. We work with every client to deliver the information support and resources they need to understand and access essential small business financial relief programs. Bench clothing s online customer service is one of the most inept consumer relations experiences i ever had. Customer surveys and operational metrics can tell you a lot about the health of your customer service organization but it s easy to get stuck thinking in a bubble.
Net promoter scoring and customer surveys csat custom surveys and nps scoring that produce results you can action on to keep your customers happy and with you. Benchmarking pushes you to grade yourself relative to other companies like you instead of simply past performance. Bench doesn t end with accurate up to date books.
Across all customer service benchmarks it s important to remember that the purpose of benchmarking is not to simply see where you sit among your competition but to understand where you are now relative to where you were 6 months 1 year or whichever time frame is most relevant and what initiatives you can do to continue to improve your overall customer experience and drive retention and.